Sustainability

Data security is not only a technical requirement but also our corporate duty. As security and privacy are among the KPIs in sustainability reporting, they are among our Bank’s top priorities. Business continuity, operational resilience, and third-party compliance and controls ensure that our operations run smoothly. This is how we ensure that our customers’ information is safe and secure.

We have made respect for human rights a fundamental principle in all our operations. We have a zero tolerance policy toward forced labor, child labor, and discriminatory practices. We act within the framework of the International Declaration of Human Rights and ILO conventions, and together with all our stakeholders, we support a fair, equal, and safe working environment. At Nurolbank, we provide a safe and peaceful working environment for our staff. By implementing equal and inclusive HR policies, we support our staff in implementing creative and innovative business solutions.

Happy and committed employees are the secret to sustainable achievement. With the care we give to employee engagement, we preserve our Bank’s knowledge and institutional memory, and ensure that our quality of service continues to meet the standards we set. We offer practices in support of talent management, career development, and performance culture to keep our employees happy and engaged. We care what our employees think and we strengthen internal communication through regular satisfaction surveys and development programs. We develop and implement employee-oriented policies in many areas from career development and life-work balance to diversity and inclusivity.

Adherence to ethical values and compliance with legislation are inseparable parts of sustainable banking. Impartiality, transparency, responsibility, and accountability are values we take care to preserve and implement. We strengthen reliability and ensure efficiency by effectively implementing regulatory compliance, risk monitoring/assessment, and internal controls and audits. We strictly adhere to ethical values to safeguard our corporate reputation and support our sustainable growth. We follow the principles of transparency, honesty, and fair competition in all our business processes, and we pursue a zero-tolerance policy when it comes to anti-corruption and clashes of interest. Our code of conduct and compliance management system are binding our all our employees and business partners.

We include our Bank’s administration in our decision-making processes to formulate and implement corporate sustainability strategies. Good governance is part of the bedrock of our sustainability strategy. We continually improve our corporate structure following the principles of accountability, transparency, and participation, and we act with decision-making mechanisms that take stakeholder expectations into account. The aim of our corporate management practices is to create long-term value and a reliable work environment.